We want you to be satisfied with your order. If there is a problem with your purchase, please contact us and we will work with you to find an appropriate solution.
1. Order Not Received
If your parcel has not been delivered after the estimated delivery period, please contact us with your order number. We will check the shipment status with the carrier. If the parcel is confirmed lost or cannot be delivered, a full refund will be issued.
2. Wrong Item or Item Not as Described
If you receive the wrong item, or the product is significantly different from the description on our website, please contact us and provide clear photos or videos showing the issue. After verification, we will provide an appropriate solution, which may include a replacement, partial refund, or full refund.
3. Damaged or Defective Products
If your item arrives damaged or has a serious defect, please contact us as soon as possible after delivery and provide photos or videos of the product and packaging. For verified serious damage or defects, we may offer a replacement or full refund.
4. Minor Imperfections
Minor variations or imperfections that do not materially affect the normal use of the product may qualify for a partial refund or another reasonable solution. Each case will be reviewed individually.
5. Returns
If you would like to return an item for reasons other than damage, defect, or seller error, please contact us within 14 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging.
Please do not send any item back before contacting us and receiving return instructions. Unauthorized returns may not be accepted.
For change-of-mind returns, return shipping costs are normally the responsibility of the customer. If the return is caused by our error, such as an incorrect or defective item, we will provide an appropriate solution after reviewing the case.
6. Refund Processing
Once a refund is approved, it will be issued to the original payment method whenever possible. The time required for the refund to appear in your account may vary depending on PayPal, your bank, or your card issuer.
7. How to Submit a Claim
To request a refund or return, please contact us and provide your order number, a description of the issue, and clear photos or videos where applicable.
We normally review refund and return requests within 1 business day.
8. Contact Us
Email: support@mysophia.shop
Please include your order number in your message so that we can assist you more quickly.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.